SHIPPING
Most orders are submitted to the manufacturer or distributor for processing within 24 hours of receipt. Orders will normally arrive within two weeks. Orders ordered together are not necessarily shipped together due to different originating locations.
| Order Total |
Shipping |
 |
| $Up to $75.00 |
$11.95 |
| $75.01 - $150.00 |
$16.95 |
| $150.01 - $250.00 |
$22.95 |
| $250.01 - $350.00 |
$28.95 |
| $350.01 - and over |
$34.95 |
|
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OVERSIZED ITEMS
Oversized items may incur additional shipping and handling charges due to their size and/or shape. Please contact us for an estimate of the charges.
SHIPPING OUTSIDE THE CONTINENTAL USA
An additional charge of $9.95 is required for shipping destinations in Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands. A physical address is required. No international orders are accepted at this time.
APO/FPO
Deliveries to APO/FPO destinations will be shipped parcel post.
*SATISFACTION GUARANTEE POLICY
Your total satisfaction is very important at My Monterey Mall. If you are not satisfied, please follow the REFUND, RETURN or EXCHANGE procedures outlined below.
REFUNDS, RETURNS or EXCHANGES
We want you to be totally satisfied with your purchase. Should this not be the case, return the item prepaid and insured with proof of purchase within 30 days of purchase. We will replace it, refund the cost of the item less shipping and handling, or credit your credit card.
BACKORDERS
Any items that are currently out of stock will be shipped as soon as they become available.
PRIVACY POLICY
My Monterey Mall will not sell, exchange, transfer or give any customer related information to any other company for any reason. Additionally, customer credit card information will not be kept on file by My Monterey Mall. All credit card transactions will be processed by the credit card company and Paypal.
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